Frequently Asked Questions.
Here is a selection of the most frequently asked questions that we get asked about our campervan and luxury vehicle hire. Please email us directly if you have any other campervan hire questions at email@example.com
Important: these answers are for guidance only – please click here for our full terms & conditions of business. Just click on a question below to expand:
How do I book?
The simplest way to book is here on the website. Just select your week or weeks (Friday after 2pm pick-up to Friday before 10am drop-off) and fill out the online booking form. Payment is taken via the secure site Paypal and you can pay with Debit or Credit card. IMPORTANT – reservations are only confirmed once we have received your payment.
Is fuel included?
The campervan will be full of fuel on collection and we ask you to return it full. If not a £30 refuelling charge will be taken from your security deposit plus the cost of fuel.
Are our belongings insured?
No, you must make sure your personal stuff is covered by either holiday insurance or your home insurance.
How many people can travel in the van?
The maximum carrying capacity is 5. However there are only two lap belts in the rear seat so the fifth passenger would be travelling without a belt. The rear facing buddy seat does not have a belt and is not suitable for use whilst the vehicle is in motion.
How far can I travel?
We operate a fair mileage policy and recommend you plan your week around a maximum of 70 miles per day. So, for a long weekend you would have 280 miles and a full week, 490 miles. Remember it’s just as much about the journey as the destination, enjoy the experience and don’t overstretch your expectations!
Odometers will be recorded at the pickup and return. Any excess miles will be charged at £1 per mile and deducted from your security deposit.
Can I take the camper abroad?
No, you are restricted to mainland UK only. You are not insured to take the camper on any ferry, even to a UK island such as the Isle of Man.
What if I break down?
Full 24 hour emergency breakdown cover is included. Should you break down please call us first. We can then advise you on the best course of action.
Do I need to bring bedding?
We recommend you bring your own sleeping bags or quilts and pillows with you plus towels and toiletries.
Who can use the top bunks?
The top bunks have a weight limit of 66kg which is 10.5 stones.
Can I smoke in the van?
The van is strictly no smoking.
Can I bring a pet?
We only accept small breeds of dog. Please ask before you book to avoid disappointment. Assistance dogs are allowed.
How old do I have to be to hire a campervan?
Our standard conditions for drivers are 25 to 70 years old.
Minimum of 2 years driving experience and must hold a full, clean UK / EU licence.
Can I leave my car with you?
Yes, you can leave your car at our premises free of charge but entirely at your risk.
Can we bring our bikes?
Yes, we have bicycle carriers that attach to the tow ball.